The good people at Highland Healing Center approached us after having worked with two previous agencies that weren’t quite a good fit. The main issue HHC had was getting an agency to take the time to truly understand them instead of trying to make them fit into some predefined mold of how a brand in their industry should look. Instead of open conversations and thoughtful dialogue, they received excuses and ultimatums. Definitely not the kind of bricks you build a sturdy house with.

After one conversation with the team at Highland, it was obvious to us that no one had really grasped their vision or cared about their goals. Our team took the time to uncover the core message and values Highland wanted to convey in order to connect with their ideal clients. By not rushing into the design phase, we were able to focus on what others had been missing. And after creating a genuine connection with Highland, they’re now able to make genuine connections with their visitors. Third time’s a charm!